T's & C's
Cornwall zorbing aim to give you the best experience possible whilst operating within safety guidlines. ...our goal is to deliver adrenaline fuelled fun!
We have a qualified first aider on site at all times.
A copy of our risk assessment is available on request as is a copy of our public liability insurance .
All bookings must be made in advance via www.cornwallzorbing.com,by email, or over the phone.
We advise booking 2-3 weeks in advance for availability for your experience as demand for certain days and timeslots can be high.
Vouchers are valid until the end of the current season. Voucher recipients must call or email to request their booking time 2 weeks in advance.
Your experience is not confirmed until you have received an email booking payment confirmation Please check your ‘junk’ folder or call our number if you have not received your confirmation as we use an automated system which could be classed as spam. In receipt of your confirmation you must check that all the details are correct as amendments may not be possible at a later date.
In the event that your chosen time slot is fully booked an alternative time or date will be offered to you. Cornwall Zorbing Park reserve the right to cancel your booking without prior notice. In the event of a cancellation on our behalf an alternative date or full refund will be offered.
Only bookings that are cancelled within 24 hours of booking are eligible for a refund. Refunds, where approriate, will be achknowledged and refunded in full within 7 days of being requested.
Sometimes adverse weather conditions may force the cancellation of bookings. In particular, forecasted winds in excess of 20mph will often result in us not being able to operate safely. In such circumstances, you will be notified at least 24 hours in advance and offered the chance to book for another time.
Hydro zorbing can often be unavailable in cold conditions. For this reason, it is sometimes not available until the month of May. If hydro zorbing is unavailable, you will be offered the opportunity to do extra harness rolls instead.
Seven days notice will be required if a change of date is requested by the client, If this is not given the riders will forfeit there ride. Riders must adhere to all rules and regulations at our venue on the day of their event. Riders must remain courteous to staff at all times, failure to do so may lead to you being asked to leave the venue without refund.
Cornwall Zorbing Park will assess height restriction on the day of the ride and reserve the right to refuse a rider.
We do not assess weight on the day due to the sensitive nature of the topic,therefore it is imperative that you are 100% truthful. Exceeding the weight restrictions, may compromise the harness system and put you, other customers and staff at risk. If we believe you exceed the weight restrictions we reserve the right to refuse a rider.
Cornwall Zorbing's judgement is final. Your email confirmation must be presented on the day of your experience.
Riders that fail to turn up on the day of their event will forfeit there ride and no refund will be given.
The customer cannot participate in zorbing at Cornwall Zorbing if they are:
Under 7 years old for the Hydro ride (Parental consent is required up to the age of 16)
Exceed 100kg for one person
Total combined weight of 200kgs
* We do not assess weight on the day due to the sensitive nature of the topic; therefore it is imperative that you are 100% truthful. Exceeding the weight restrictions may put you, other customers and staff at risk. If we believe you exceed the weight restrictions we reserve the right to refuse a rider.
Suffering from high blood pressure or heart condition
Suffering from epilepsy
Under the influence of alcohol or drugs
If you suffer from any other conditions and are in doubt of your participation please contact Cornwall Zorbing Park for further information.
All participants are required to sign an entrance form disclaimer. False information could affect the safety and security of the staff and customers and invalidate your insurance therefore it is imperative that you are 100% truthful.
Please note, there is a £50 fee for vomitting in or on the zorbs or any of Cornwall Zorbing Parks equipment.
Cornwall Zorbing Park Reserves the right to change the terms and conditions at any time without warning.